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During Live Chat, our AI system answers questions from customers on its own by delivering automated responses, checking purchases (like those made on Envato), looking up relevant articles, accessing previous agent responses, and making an effort to resolve problems on its own. In order to provide smooth service without involving the agent, it offers to connect the consumer with a human agent if necessary.

Similar to this, the ticketing system provides links to appropriate resources and offers suggestions for solutions based on a variety of sources, including blogs, FAQs, and articles. In addition, it retrieves previous interactions, provides automatic answers, and offers an increase to a human agent as required. With this method, problem solving becomes simpler and clients feel able to solve problems on their own without help from agents.

The payment is one-time. After you pay the one-time price of the theme, you will never be charged for it. But you can buy extended support after your support expires after 6 months.

According to Envato’s licensing, you can use a script on only one website. If you want to use it on multiple websites, you must buy multiple licenses.

After the 6-month period is over you can buy extended support. You can buy extended support in the beginning, too. I that case you get a 1-year support in total.

We comply fully with Envato’s refund policy. We issue refunds for the reasons Envato permits us to give refund and we don’t issue refunds on the cases Envato does not guarantee refunds. Please check Envato’s refund policy: https://themeforest.net/page/customer_refund_policy